We may collect information on or through this Website that can personally identify you, referred to throughout this Policy as Personal Data. Personal Data is any information which can personally identify you, including but not limited to basic contact information such as your name, phone number, address, and email address which enables us to send information or process your product or service order and/or personal information you give us when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support. It may also include your date of birth, job title, employment history, qualifications, tax file number, credit and financial details, bank account details, and any other information relevant to providing you with our services.
The type of Personal Data we collect will depend on the circumstances of its collection and the nature of your dealing with us. We collect Personal Data from you so that we can communicate with you generally and provide you with a positive experience when visiting our Website. We collect Personal Data which you volunteer to us to respond to your questions and comments about us and our products and services, and to email you from time to time, including e-newsletters. Additionally, we collect Personal Data which you volunteer to us when booking our services to deliver a comprehensive client experience. Specifically, we collect:
A name and an email address if you complete our contact or sign-up form on our Website, which is stored in our email marketing provider.
We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.
Your full contact details (name, phone number, e-mail address and postal address) when you make a booking through our Website (stored within our Website and on our e-mail server).
We will only collect the minimum amount of information necessary for us to fulfil our obligation to you. Please note that you give us the above Personal Data voluntarily and by providing this personal information to us you are giving consent for us to use, store, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at firstname.lastname@example.org. If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website or content.
We collect some information about you automatically when you visit our Website or use our services, like your IP address, device ID, computer and connection information, geolocation information and device type. We may also collect information when you navigate through our Website and services, including what pages you looked at and what links you clicked on. This information gives us get a better understanding of how you’re using our Website and services so that we can continue to provide the best experience possible, for example by personalising the content you see.
We may link to other websites on our Website. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Personal Data.
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details provided below. We take privacy complaints seriously. If you make a complaint, we will respond within seven (7) days to advise you of the person responsible for managing your complaint. We will then investigate your complaint and try to resolve it within thirty (30) days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint. You can also complain directly to the Office of the Australian Information Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.